Help Center

: How do I find the cost of shipping? 

  All of the items Lug Nut Guys offers currently includes free standard shipping to the lower 48 U.S states.

: How do I track my order?

  Tracking information is emailed when the order ships, a link to track the shipment is noted in the message.

: Can I pick up my order at your location?

  Currently local pick up is not available, all orders are shipped to your door.

: I don’t live in the U.S. do you ship to other countries other than the United States?  

 We currently only ship to U.S. lower 48 from the Lug Nut Guys website. Please check our eBay store for Alaska, Hawaii, U.S. Protectorates and international shipping. http://www.ebaystores.com/lugnutguys

: Can I pay with a Check or COD?

  We currently accept all major credit cards for purchases. PayPal, Apple Pay, Google Pay, Amazon Pay are options you can use that safely links your bank account to make online payments eliminating the need for Checks and COD orders.

: Why was my credit card charged before my item was shipped?

  Payment is taken at the time of sale to initiate the order placed; we ship most orders within one business day.

: Do I have to pay sales Tax?

  Minnesota residents pay current Minnesota State Sales tax. Residents from other states are subject to sales taxes if their state law requires it.

: Do you offer financing?

 Yes! Financing options are available for purchases on items of higher value. Click the "Affirm" link on our home page for more information.

: How do I return an item?

  Returns are accepted on new unused items within 30 days of purchase. Any product that has been physically installed is no longer eligible for return. A link to initiate a return is located on the bottom menu of our home page. You will need the order number and email address used when the order was placed. The order number will start with the letter "S". All item returns are subject to a 20% restocking fee. Any shipping fees paid are not refundable.  If you refuse your package at delivery you will be subject to all standard return fees.

: I bought the wrong item, can I exchange it?

 Exchanges are handeled as a new purchase for the item needed and a return for the incorrect item.

: What do I do if I get the wrong item?

  Email us as soon as you notice the wrong item, we will work with you to resolve the issue.

: If my product is damaged in transport what can I do?

  Contact us as soon as possible with details about the damage so we can determine if items need to be replaced and claims with the carrier can be filed. Pictures of the box showing the damage is requested.

: Do I need to re-torque my lug nuts on new wheels?

  Lug nuts should always be re-torqued after driving the first 50 to 100 miles.

: What is the proper torque spec?   

  Torque specs vary by vehicle and the type of wheel. For most applications using the factory specification found in the owner’s manual is recommended.

 : If I’m missing a Lug Nut on my wheel can I still drive my car? 

   It can be dangerous to drive a car or truck with a missing lug nut. The extra pressure on wheel can damage the wheel bearings, studs, and cause other lug nuts to loosen and potentially fall off. Replace the missing Lug Nut as soon as possible.

: What tool should I use to loosen my lug nuts?  

  You can remove your lug nuts by using a Lug wrench, Tire Iron or socket style ratchet wrench. We do not recommend using air tools, the hammering action can cause damage to the surface and finish.

 : Can I use the same tool to tighten them?    

   Yes. But do the final tightening with a Torque Wrench to ensure accurate manufacturer torque specs.

 : What’s the difference between Lug Nuts and Lug Bolts?   

   Lug bolts engage into threaded holes in the hub face. Lug Nuts are fastened onto the permanent Wheel Studs on the hub face to secure the wheel in place. Many European auto makers such as VW, BMW and Mercedes use Lug Bolts. 

: How can I find the size of my vehicle’s tires?

  The tire size is listed on the tire’s sidewall, you may also find it in the driver’s side door jamb, glove box or gas tank hatch.

: How do I know when I need new tires?

  Here is an easy way to check. Take a penny and insert it head down into the tire tread. If Lincoln’s head is covered by the tread your tires are probably fine. If any part of his head is showing it might be time for new tires.

: How do I know if I need snow tires?

  If you live in an area with snow, ice, or frigid temperatures, winter tires can give you a safety edge that all-season tires won’t.

: I just hit a large pothole, how do I check to see if my wheel or wheels are ok?

   Go to your local Tire shop, Repair shop or dealer for a wheel inspection. If you experience any vibration, rubbing, pulling to one side or the other do not drive on the wheel.

: What do the letters and numbers on my tire mean? 

   The numbers indicate what the type of vehicle, tire width, Aspect Ratio, Construction, wheel size, load index and speed symbol.

Vehicle Type-     The letter “P” is for (Passenger). “LT” is for (Light Truck) Check owner’s manual for tire size.

Tire Width-         The three digits are the measurement from sidewall to sidewall in millimeters. 

Aspect Ratio-      The two digits after the slash is the Aspect Ratio. It’s a ratio of height and width.  

                              (Example:  If the number is 60 that means the height is equal to 60% of the tire’s width.)  

Construction-     The letter “R” stands for Radial. 

Wheel Diameter (In Inches) - The size of the wheel that the tire is made for. 14”, 15”, 16” and so on.

Load index-         Load carrying capacity. How much weight the tire can support.

Speed rating-     The maximum speed a tire was designed for.

                           (Example: "B" = 31 mph and "Z" = 149 mph.) 

                       Check the vehicles owner’s manual for the  proper tire for that vehicle.